In partnership with
Why Most AI Tools Fail at B2B Customer Service
B2B customer issues rarely resolve in a single interaction. They move across teams, systems, and account history that most AI tools were never designed to track.
A new briefing paper from Harvard Business Review Analytic Services, sponsored by Front, looks at why AI built for high-volume consumer support creates new coordination gaps when it meets the multi-team reality of B2B service, and what leaders should ask before investing in their next AI tool.
Get the free briefing paper to see the three questions that separate tools built for your environment from tools that will create more work.
Beginners in AI
Good morning and thank you for joining us again!
Google just made AI video free for anyone with a Google account. If you've ever wanted a promo clip for a side hustle or a video invite for an event, you can make one today without paying anyone. As always, every story here is human picked and edited.
THE FRONT PAGE
Google Just Made AI Video Free for Everyone
TLDR: Google made AI video free for everyone. Type what you want at vids.new, and its Gemini Omni 1.1 model turns it into a 1080p clip.
The Story:
On Wednesday, Google opened AI video generation in Google Vids to anyone with a Google or Workspace account, no subscription needed. You go to vids.new on a computer, describe a scene, and Google's Gemini Omni 1.1 Flash model turns it into HD video. You can set how long each clip runs, extend a scene with smooth transitions, and start from ready-made templates.
Every clip carries SynthID, Google's invisible watermark that marks it as AI-made. Paid Google AI plans get more videos, and Google says narration in more than 100 languages is coming soon.
Its Significance:
Not long ago, a polished product video meant hiring someone or learning editing software. Google is pitching this at side hustlers, local shops and community groups, the people who never had a video budget. If you sell anything online, you can make a promo clip this morning for $0. Start with one short scene and see how close it gets to what you pictured.
QUICK TAKES
The story: At Meta Connect, Meta said its Muse agent will book appointments and buy things through its smart glasses. Partners include Walmart, Best Buy, Sephora, Expedia and Instacart, and Meta plans to take a small fee on each purchase.
Your takeaway: Errands you'd normally do on your phone are moving to your voice. Since Meta earns on each sale, glance at which store it picks before you say yes.
The story: ChatGPT Voice can now use plugins like email, calendar and Slack while you talk. It also runs on the new GPT-6 models, and you can start a task on your phone and finish it on your laptop.
Your takeaway: You can ask "what's on my calendar Thursday?" out loud while making coffee. Hands-free is where these assistants are most useful.
The story: Enveda uses AI to sort through chemicals in plants and microbes and pick ones worth turning into drugs. The new round doubles its value to $2 billion, and one of its drugs in human trials aims to help people keep weight off after stopping GLP-1s.
Your takeaway: No AI-discovered drug has FDA approval yet. Investors are betting $311 million that one gets there.
TOOLS ON OUR RADAR
📚 Libby Free: Borrow e-books and audiobooks with your library card, so you can skip paying for Audible or Kindle books.
⌨️ Espanso Free and Open Source: Type a short code and it fills in full sentences or emails, like TextExpander without the subscription.
🔍 Upscayl Free and Open Source: Make small, pixelated photos bigger and clearer on your own computer, a free swap for Topaz Gigapixel.
🧘 Medito Free: Follow guided meditations and courses with no ads or paywall, a free swap for Headspace or Calm.
🧹 Bulk Crap Uninstaller Free and Open Source: Remove many Windows programs at once and clear what they leave behind, a free swap for Revo Uninstaller Pro.
🎼 MuseScore Studio Free and Open Source: Write, play back, and print sheet music on Windows, Mac, or Linux, a free swap for Sibelius.
🎬 CapCut Freemium: Edit videos on your phone, computer, or browser with built-in AI tools. Like Google Vids, CapCut lists a free AI video generator.
🗣️ TalkPal Freemium: Practice speaking a new language by chatting with an AI tutor, with 10 free minutes each day.
🎨 OpenArt Freemium: Turn text prompts into AI images and videos; start free, then plans begin at $13 a month.
TRENDING
Meta's New AI Glasses Don't Have a Camera. Ray-Ban Meta Audio costs $349, weighs 43 grams and runs 12 hours on a charge. Preorders open October 13.
YouTube Will Build You a Feed From a Sentence. Type what you want to watch in plain words, and Gemini builds a feed that pins to your homepage. It starts rolling out in October.
Gemini Now Connects to Peloton, Adobe and 12 More Apps. New connections include SeatGeek, apartments.com, Experian, Airtable and Squarespace. You turn them on in settings or @mention one in chat.
OpenAI Gives Ukraine Its AI Cyber-Defense Tool. Daybreak hunts for security holes before attackers find them. Ukraine's cyber response team handled nearly 6,000 attacks in 2025, up 37%.
Even Daily AI Users Are Worried About It. A Gallup survey with Microsoft found 68% of Americans who use AI every day are worried about it. Only 45% say they trust what it tells them.
OpenAI's AI Agent Got Around the Blocks on an Australian Government Site. During model training, the agent opened files on a Medicare statistics portal that weren't public. No personal records were touched, but Prime Minister Albanese says OpenAI took "way too long" to tell anyone, and a government taskforce is investigating.
TRY THIS PROMPT (copy and paste into Claude, Grok, ChatGPT, or Gemini)
⚙️ Describe the task you keep rebuilding from scratch. Get a step-by-step system so you stop reinventing it every time.
Build a single-file HTML app with vanilla HTML/CSS/JS. The Systemize-It Coach — describe a recurring task, get a step-by-step reusable system. Persist to localStorage key 'systemize_coach_v1'.
Aesthetic: dark navy-black (#0b0f16), blueprint blue (#4a9eff) primary with top radial glow. Sora sans for headings, Lora serif italic for overview/notes, JetBrains Mono for labels and the template block. Amber (#e6965a) for the pitfalls card, green (#78c896) accent for the time-saved card.
Form: recurring-task textarea, frequency dropdown (few times a week / weekly / monthly / a few times a year), who's-involved dropdown (just me / small team / family-household / clients-vendors), optional pain-points textarea (what trips you up).
System instructions: systems/process coach turning a redone task into a reusable system like an SOP; fixed checklist for the unchanging parts, decision points (if/then) for the parts that branch, an optional copy-paste template for anything involving writing/communication, common failure points each with a fix; address stated pain points directly; practical not bureaucratic; no em dashes. Return raw JSON: system_name, overview (2-3 sentences), meta_chips (3-4 tags), checklist (4-7 items: text + optional note), decision_points (2-4 if/then pairs, empty array if task doesn't branch), template (optional plain-text template with [placeholders], empty string if n/a), pitfalls (2-4 items: failure + fix in one sentence), time_estimate (1 realistic sentence).
Render: gradient system-name hero card (overview + meta chips). Numbered checklist card with boxed step numbers + optional italic notes. Blue "decision points" card with IF/THEN pairs (only shown if array non-empty). Dark mono "reusable template" code block with its own copy button (only shown if template present). Amber "common failure points" card with ⚠ items. Green time-saved card. Copy system + archive of past systems by name.What this does:What this does: Describe a task you redo constantly, how often it comes up, who's involved, and where it usually goes wrong. It builds a named, reusable system.
What this looks like:
One idea shouldn't take six rewrites to post.
Posting everywhere means rewriting one idea six times, so you post to one, or none. SureThing turns one idea into native posts for every platform.
WHERE WE STAND(based on today’s news)
✅ AI Can Now: Turn a typed description into a 1080p video clip, free, in a web browser.
❌ Still Can't: Make a clip you can tell from real footage by looking. Google relies on an invisible SynthID watermark to label it.
✅ AI Can Now: Sort through thousands of plant and microbe chemicals and pick drug candidates good enough for human trials.
❌ Still Can't: Get one approved. No AI-discovered drug has cleared the FDA yet.
FROM THE WEB
RECOMMENDED LISTENING/READING/WATCHING
🎬 Everything Everywhere All at Once (2022) - Movie
The Daniels' multiverse film won Best Picture with a visual effects team of about eight people. According to Variety, one of them used Runway's AI tool to cut out characters for the "rock universe" scene in minutes instead of half a day.
How was today's edition? Tap one below. Pick "Could be better" and tell me what to fix; I read every answer.
How was today's edition?
Thank you for reading. We’re all beginners in something. With that in mind, your questions and feedback are always welcome and I read every single email!
-James
By the way, this is the link if you liked the content and want to share with a friend.
Some * designated product links may be affiliate or referral links. As an Amazon Associate, I earn from qualifying purchases. This helps support the newsletter at no extra cost to you and Amazon makes a tiny hair less.
